Every once in a while, you may come across a business process consultant at a networking event, over a cold call, or through a myriad of other ways. What each offers seems the same: an opportunity to streamline your business’s objectives, policies, and systems, with the end result of cutting costs and raising revenue. So how can you tell apart the best business process consultants from the okay ones?
How can you find out that information before you make your final selection? Being able to distinguish a superb business process consultant from an acceptable one may take practice, but the overall outcome is worth it. So what do you consider when looking to hire a business process consultant?
The most crucial ability that will make or break the business process consulting experience you are looking to have is the capacity to listen actively. The first part of the job of a business process consultant is to get a very clear picture of how you are running your business today. That includes what is working very well in your business, what is not working as well as you would like it to, and what it not working at all. The second, and equally important, part of the job is to then work with you to see what possibilities to systematize your improvements are available and sensible given the structure of your business development strategy and your current level of success.
So how does a business process consultant do that at a level of excellence? The key skill to pay attention to is the consultant’s ability to listen. When you share what you are going through in your business — what your day looks like, where you see the most bottlenecks, where the barriers are, where everything works smoothly — do you have the experience of being heard? How much is the person you are speaking to taking in what you are saying?
Too often, consultants will offer textbook answers to your concerns. Now, it is very important to note that your version of a process difficulty will probably look a lot like that of many others; however, you want to make sure that your specific needs are being attended to, and that is very difficult to do when the person you are working with does not have a good grasp of what your needs are. Can you see why active listening skills are actually very important?
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